Get Started in the Institute of Fair Management
An entry-level course that provides attendees tools for their Guest Service program toolkit and outlines best practices for positive guest experiences, conflict resolution and how to measure your programs success.
Presented by Rey O'Day, NICA
Rey O’Day has extensive management experience in the fairs and festivals, food and beverage concessions, and entertainment industries. She currently teaches the Principles of Event Management as a UC Riverside Extension Instructor and serves as the part time Interim Executive Manager of NICA, a sister organization focused on developing vendor and fair staff Communication Committees at fairs and advantaging its vendor members with the power of group discount buying. Most recently she served as the Producing Artistic Director at Performance Riverside, a regional, professional musical theatre company; and, built, equipped and opened a 200 seat theater for the City of Riverside. Over a period of 18 years she held a number of key management positions at Fairplex, home of the LA County Fair, including Assistant Operations Manager, Retail Sales Manager, Entertainment Manager, Director of Food and Beverage and General Manager of Cornucopia Foods, LLC. Rey is an instructor for the world renowned IAFE Institute of Fair Management and serves on the IAFE Education Foundation Board of Directors. Under the banner of her consulting company, Wings of Fame Productions, Ms. O ’Day gives keynote addresses and leads workshops for numerous organizations. She also conducts orientations and guest service training for organizations like The Hollywood Bowl and California Fairs Service Authority. She holds a California Community College Teaching Credential in Dance and a Bachelor’s Degree in Business Management. Her left brain and her right brain enjoy talking with each other.
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